Privacy Policy

At Lifespring Psychology, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us via our web forms.

1. Information We Collect
   -  Personal Information:  When you fill out our contact or inquiry forms, we collect your name, email address, phone number,     and any details included in your message. * *
   - Automatically Collected Data: Like most websites, our site uses standard cookies and analytics tools (such as Google Analytics and Google Ads conversion tracking) to collect non-identifiable technical data (e.g., IP address, browser type, pages viewed) to improve website functionality and user experience.

2. How We Use Your Information
We use the information collected via our website to:
- Respond to your inquiries, appointment requests, or questions.
- Provide clinical psychology and assessment services requested by you.
- Monitor website performance and optimise user experience. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Information
We may share data with trusted third-party service providers (such as website hosting platforms, email services, and IT system providers) strictly to assist in operating our website and delivering our services. These third parties are bound by confidentiality obligations.

4. Sensitive Health Information
Please note that web forms are intended for general inquiries. We advise against sending highly sensitive medical information through our online contact form.

5. Data Security & Storage
We take reasonable technical and organisational precautions to protect your personal information against loss, misuse, unauthorised access, or disclosure.

6. Access and Correction
You have the right to request access to the personal information we hold about you, or ask us to update or delete your details, subject to legal record-keeping requirements. To make a request, please contact us at: mhorne@lifespringpsychology.com.au  or phone 02 8208 5958.